Return Policy

EFFECTIVE DATE OF CURRENT POLICY: JANUARY 1, 2022

Shipping

(within the United Kingdom mainland)

Shipping is free in the UK with orders of £30 or more. BYRD Hairdo Products ships via Royal Mail. All orders under £30 will have a flat rate £3.99 shipping charge.

(Outside UK Mainland)

Orders placed outside of UK Mainland will have a shipping cost of £10. 

Processing
We process orders Monday through Friday (standard business hours) in the order they are received, following credit approval. We strive to have your package ready for shipment on the next business day. If you have questions about your order please email us at info@byrdhair.co.uk.

Problems
If your order is missing an item, contains a damaged product, or you have an other concern, please email us at info@byrdhair.co.uk.

Exchanges & Returns 
We welcome your feedback with regards to any of our products or services. Should you want to return a product the following conditions apply, if you have any questions please email us at info@byrd.co.uk.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods (Surf Spray, Shampoos, Conditioners and Body washes) are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- USED ITEMS will not be refunded

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded

- Any item that is returned more than 30 days after delivery will not be refunded